Privacy Policy
Thank you for visiting our website. This Privacy Policy explains how NEXA Lending, LLC, doing business as Vallo Mortgage (“we,” “our,” or “us”), collects, uses, and protects your personal information when you access our website or use our services.
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Address
- Phone number
- Email address
- Any other information you submit through our website or services
We may also collect information when you opt in to receive SMS (text message) communications from us.
SMS Communications and Opt-In
By providing your phone number and opting in, you consent to receive SMS messages from us, which may include:
- Service-related updates
- Appointment reminders
- Marketing and promotional messages (where permitted by law)
Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying “STOP” to any message you receive from us. For help, reply “HELP” or contact us directly.
No Sharing of SMS Opt-In Data:
Your SMS opt-in consent and phone number will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing purposes. This information is used solely for communications from us as described in this policy.
How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage the services you request
- To communicate with you regarding your inquiries or services
- To send SMS communications (if you have opted in)
- To improve our website, products, and services
- To send marketing and promotional communications (where permitted by law)
Sharing of Information
We may share your personal information in the following circumstances:
- With third-party service providers who assist in operating our business and delivering services (excluding SMS opt-in data as stated above)
- With government agencies, regulators, or legal authorities when required by law
- To protect our rights, property, or safety, or that of others
Your Rights and Choices
You have the right to:
- Opt out of marketing communications at any time
- Opt out of SMS messages by replying “STOP”
- Request access to the personal information we hold about you
- Request correction or updates to your personal information
- Request deletion of your personal information, where applicable
To exercise any of these rights, please contact us using the information provided below.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Enhance user experience
- Analyze website traffic and usage patterns
- Measure the effectiveness of marketing efforts
You can control cookie preferences through your browser settings.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of those changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us through the information provided on our website.
